Jeff Conklin has a long history in the development of issue-based information systems, going back to collaborations with Horst Rittel.
… Jeff Conklin, who’s been a great friend and teacher for many years. Jeff is an amazing facilitator and thinker who created a process called Dialogue Mapping, which helps groups make sense of Wicked Problems.
The process consists of facilitating a meeting around a shared display (usually a projected computer screen), on which the facilitator is graphically capturing the dialogue in real-time.
While the map itself and the tool to create the map are interesting, the real power is in the process, which helps participants develop shared language and focus on critical, underlying issues and which helps depoliticize discussions.
Jeff shares with us many deep insights into the nature of meetings and listening as well as the story of his evolution from scientist to facilitator.