Should software be designed to maximally satisfy the cases of every user, or work poretty well of the majority of users?
What is the most important thing to the average computer user? They want their machine to “just work”. Why does Google know how to correctly translate a United Parcel Service tracking number, while the actual UPS website requires multiple entries just to get to the point where the tracking number can be entered? Programmer David Platt is the author of Why Software Sucks…and What You Can Do About It. He discusses his findings with Phil Windley, Matt Asay, and Scott C. Lemon.
Platt believes that much of the problem is related to poor design, with not enough consideration for the end user. For example, he considers open source to be software written for other programmers, of little interest to the typical computer user. He also believes that blaming a particular operating system does little to solve the problem. He talks about the number of programmers who drive cars with manual transmissions to better illustrate how different the programmer thinks compared to other people.